Online Collection Notice

Last updated: 8 October 2024

This Collection Notice describes how we collect, use and share your personal information when you shop with us online, sign-up to join our community, or sign-up to receive updates, news and promotions from us.

When we refer to “we”, “us”, or “our” in this collection notice, we mean Metagenics (Aust) Pty Ltd and Metagenics (NZ) Pty Limited.

For more information, visit the Metagenics Privacy Policy.

1. Who is collecting your personal information?

Your personal information is being collected by Metagenics (Aust) Pty Ltd and Metagenics (NZ) Pty Limited referred to herein as “we”, “us”, or “our”. If you have any questions about our management of your personal information, you can contact Metagenics’ Privacy Officer:

By telephone: 1800 777 648 (for Australian customers) or 0508 227 744 (for New Zealand customers)

By email: ANZ_Privacy@metagenics.com

By post: (For Australia) Privacy Officer,
Metagenics
741 Nudgee Road
Northgate QLD 4013

(For New Zealand) Privacy Officer,
Metagenics
22B William Pickering Drive
Rosedale, Auckland

 

2. When do we collect your personal information?

  • When you shop online, we collect your name, delivery address, email address, phone number, details of your orders and payment.
  • When you access our website or interact with digital marketing communications or our online ads, we collect information about your device (such as your IP address, or device type e.g., mobile or computer), software, browser version; browsing behaviour, online activity and interactions (e.g., how you navigated to our website, what you see, what you click), as well as website usage stats. You can change the settings on your browser or device to manage, disable or block the use of some digital technologies by Metagenics and third parties. If you disable these settings, you may find that you have a different or limited experience when interacting with our websites.
  • When you communicate with us (for example when you call our Customer Support team, interact with us on social media or provide feedback), we collect details of that interaction and the information you provided us with.
  • When you subscribe to our emails or join our online community, we collect your email and first and surname.
  • We may also collect personal information about you (such as your email and first and surname) from third parties such as your practitioner, for the purpose of your practitioner providing services to you.

 

3. Why do we collect your personal information?

We use your personal information for various purposes including to:

  • Take and deliver your orders
  • Communicate with you about your purchases
  • Personalise your experience across our Metagenics online store and other Metagenics brands
  • Deliver direct marketing and targeted advertising if you have opted into receive marketing communications. We also consider your past interactions with us when deciding what advertising to show you
  • Perform data analytics and reporting to measure the effectiveness of our marketing campaigns and online advertising by using information about whether you saw or interacted with an ad or email we sent
  • Improve our business and operational practices generally
  • As necessary, comply with our legal obligations, for instance when we are managing a product quality or safety issue and interacting with relevant regulatory bodies and other government entities

 

4. What may happen if we do not collect your personal information?

If we do not collect your personal information, we may be unable to provide you with our products or services, process your orders, deliver products you have ordered, or otherwise do business with you.

 

5. Who do we disclose your personal information to?

We may disclose your personal information to our related bodies corporate and third parties for the purposes set out above. The third parties to whom we may disclose your personal information include:

  • Our delivery and logistics partners who fulfil your purchases
  • Operational, technology and software service providers who process, store or back up information
  • Other Metagenics brands who you may interact with (e.g., Inner Health, Ethical Nutrients)
  • Social media companies and third parties where we display advertising – for example, we share certain information with digital platforms that allow them to serve you more relevant ads when you’re browsing third party websites and social media
  • Your practitioner if your practitioner has linked you to them. You can opt out of being linked to your practitioner by contacting us below.

 

6. What are your rights?

Our Metagenics Privacy Policy contains information about how you can access the personal information we hold about you and seek correction of that information.

 

7. Privacy complaints

Our Metagenics Privacy Policy contains information about how you may make a complaint and how we will deal with such a complaint.

 

8. Overseas disclosure of your personal information

Most of our service providers are located in Australia and Singapore. However, from time to time we may need to engage a service provider located in a country not identified here. Additionally, we may disclose your personal information to our related entities, including those located in the United States. When sharing your personal information (including overseas), we take steps to ensure that recipients protect this personal information in accordance with Australian and New Zealand legal requirements and that they are only permitted to use personal information for the purpose for which it was shared. See our Metagenics Privacy and Credit Reporting Policy for more information about how and when we share your personal information.